[{"data":1,"prerenderedAt":178},["ShallowReactive",2],{"faq___en":3,"faq.data___en":41,"faq-footnote___en":128},{"id":4,"title":5,"body":6,"children":29,"description":30,"extension":31,"feesLink":29,"footnote":29,"menu":32,"meta":33,"name":34,"navigation":35,"path":37,"seo":38,"stem":39,"__hash__":40},"content_en/10.faq/1.index.md","Frequently asked questions",{"type":7,"value":8,"toc":25},"minimark",[9,16,19,22],[10,11,12],"p",{},[13,14,15],"strong",{},"We are here to help you!",[10,17,18],{},"Our frequently asked questions are often the quickest way to get the help you need. They will give you the answers to a variety of questions.",[10,20,21],{},"We recommend read the \"Terms and Conditions\" posted on this site.",[10,23,24],{},"If you cannot find the answer you are looking for in our FAQs or need further assistance, our customer support team is available to help you.",{"title":26,"searchDepth":27,"depth":27,"links":28},"",2,[],null,"Frequently asked questions about the Nitto ATP Finals 2026. Find answers about tickets, accessibility and tournament information.","md","ticketing",{},"faq",{"name":34,"title":36},"FAQ","/faq",{"title":5,"description":30},"10.faq/1.index","34ODkGKCDcGZNWK7CgOiCbEDOlMM0CM_UczkFmKwvN8",{"id":42,"body":43,"extension":122,"meta":123,"path":125,"stem":126,"__hash__":127},"content_faq_data/en.yml",[44,47,50,53,56,59,62,65,68,71,74,77,80,83,86,89,92,95,98,101,104,107,110,113,116,119],{"question":45,"answer":46},"What does Season Ticket mean and what does it include?","Season ticket provides access to all sessions of the tournament. No other formulas are provided.",{"question":48,"answer":49},"Are there any discounts for children?","Inalpi Arena, Practice Session Inalpi Arena, Practice Session Sporting: within one year of age you can access without a ticket; after one year of age you will need to purchase a ticket for the court you want to access.\nFan Village: within 6 years of age can be accessed without a ticket. After the age of 6 years it will be necessary to purchase a Ground ticket.\n",{"question":51,"answer":52},"Can children under the age of 14 enter alone into the stadium?","In order to enter and stay inside the Venue children younger than 14 years can must be accompanied by an adult.",{"question":54,"answer":55},"I can't buy tickets, payment fails, what can I do?","We remind you that the website accepts VISA/MASTERCARD/AMEX circuit cards and use Google Chrome as your browsing browser.\nYou will also need to make sure that, with the new regulations regarding online payments that require the security code to be entered during payment, you already have it or have activated the SMS/email authorization service.\nFinally, the problem could be due to your device blocking pop-ups from opening. Usually in the top navigation bar it is indicated in some way that the page is attempting to open, precisely, a pop-up and is asking for permission.\n",{"question":57,"answer":58},"How long will it take me to receive the tickets purchased with the \"print at home\" mode?","After payment, the ticket will arrive within a few minutes at the email address registered on the ticket website. If you do not display the tickets purchased, please check your spam/junk mail folder.",{"question":60,"answer":61},"I haven't received my tickets, how can I get them?","If you have already checked that you have not received them even in your junk/spam mailbox, you can find them in your reserved area on the site.\nYou may request assistance at the dedicated email address at the bottom of this page.\n",{"question":63,"answer":64},"I will not use the purchased ticket, can I get a refund?","Tickets are non-refundable, but since they are not named, they are transferable.",{"question":66,"answer":67},"Can you resell my ticket?","There is no official resale service or channel.",{"question":69,"answer":70},"Can I enter even after the session has started?","Yes, you can enter at any time, subject to game times.",{"question":72,"answer":73},"What do the numbers written in parentheses next to the game session in the schedule on the website mean?","They refer to the number of matches scheduled in that session.",{"question":75,"answer":76},"Where can I find today's schedule?","The order of play is posted on the official event website.",{"question":78,"answer":79},"Which players will play the matches?","It is not possible to predict who will play, when and on which court. The order of play is published the night before the matches.",{"question":81,"answer":82},"What time do the matches start?","The time listed on the website is used. The order of play is published the night before the matches.",{"question":84,"answer":85},"How long does a match last?","Unfortunately, it is not possible to predict the length of a tennis match.",{"question":87,"answer":88},"What can I see with the Practice Session ticket?","You can watch the practice session running on that day; there is no minimum or maximum duration; at the end of the session you must exit from the venue. The time shown on the ticket is for reference only.",{"question":90,"answer":91},"Where can I access buying the Fan Village ticket?","With Fan Village Tickets you can access exclusively Piazzale Grande Torino area and related village. To watch matches, it is necessary to purchase a ticket for Inalpi Arena. Access to the Fan Village is included for anyone who already has a ticket \u003Cu>for the same session\u003C/u> for the Inalpi Arena.",{"question":93,"answer":94},"If I leave the venue, can I re-enter?","You can leave the court but not the venue, once you leave the Inalpi Arena you cannot re-enter with the same ticket.",{"question":96,"answer":97},"What occurs in case of rain?","Matches are played indoors, so the match will not be interrupted.",{"question":99,"answer":100},"I cannot attend all the matches, can I give the ticket to another person who will see the ones I do not see?","No, the ticket is valid for one access only.",{"question":102,"answer":103},"The program has been changed, can I get a refund?","The ticket is purchased for the session and not for a specific match/player. The program may change and there is no refund of the ticket.",{"question":105,"answer":106},"I arrived late, when I entered the match was almost over, is there a refund?","There is no refund of the ticket or a voucher for another purchase.",{"question":108,"answer":109},"Are there refreshment stations within the facility?","Yes, several refreshment stations are provided.",{"question":111,"answer":112},"Are there any reductions for the disabled persons?","Disabled persons with a disability rating of at least 74% will be able to purchase tickets at a dedicated price, subject to availability. For each session, each disabled person will be able to purchase a maximum of one ticket for him/herself and one ticket for personal assistant. Please visit \"Accessible seats Info\" page for more information.",{"question":114,"answer":115},"I am a FITP Member, how do I associate my card to benefit from the dedicated discount?","Once you have completed the registration process you can click on the \"Associate your FITP card\" button.",{"question":117,"answer":118},"I am a FITP Member, can I take advantage of both the Card holder discount and another promotion?","The promotion dedicated to FITP Member holders cannot be combined with other promotions.",{"question":120,"answer":121},"We are a group of FITP Member, can we purchase tickets by taking advantage of the dedicated fare for us cumulatively?","To take advantage of the reduced rate, it is necessary for each FITP Member to register and buy their own tickets. In the event that the FITP Member is a minor, the parent or guardian can register in his own name, however, associating the card and the tax code of the minor.","yml",{"title":124},"En","/en","en","e1BuGzZBpVBuf906n1AKRWpRo2P_XDgC8PdVe03lT4Q",{"id":129,"title":130,"body":131,"children":29,"description":137,"extension":31,"feesLink":29,"footnote":29,"menu":29,"meta":172,"name":29,"navigation":173,"path":174,"seo":175,"stem":176,"__hash__":177},"content_en/10.faq/2.footnote.md","Footnote",{"type":7,"value":132,"toc":169},[133,138,143,153,159,166],[10,134,135],{},[13,136,137],{},"We reserve the right to respond to all requests within 3-5 business days. Please note that some requests may take longer.",[139,140,142],"h2",{"id":141},"ticket-office","Ticket Office",[10,144,145,146],{},"Email: ",[13,147,148],{},[149,150,152],"a",{"href":151},"mailto:ticketoffice.fitp@ticketone.it","ticketoffice.fitp@ticketone.it",[10,154,155,156],{},"Telephone assistance service dedicated only to online buyers ",[13,157,158],{},"of the official website of the Nitto ATP Finals",[10,160,161,162,165],{},"Telephone: ",[13,163,164],{},"0282900533"," *",[10,167,168],{},"*All operators respond from Italy, we remind you that the service is active from Monday to Friday from 10.00 to 13.00 and from 14.00 to 17.00.",{"title":26,"searchDepth":27,"depth":27,"links":170},[171],{"id":141,"depth":27,"text":142},{},true,"/faq/footnote",{"title":130,"description":137},"10.faq/2.footnote","ztoE4b9gqYjUgk3jA4bLA-iWSMgE8Yy1blAGrQVxJLs",1763982821146]